Customer experience, condition-specific care, measurement-based behavioral health care, and generative AI are key trends to watch.

Virtual care can complement traditional in-person care by providing more convenience and choices in how to manage individual health and wellness.

The health care industry is undergoing a digital transformation, as technology and data power more convenient, accessible, and personalized health care experiences.

More people have recognized the value and convenience of virtual care. So it is no surprise that new service options continue to pop up, with the latest choices.

In this episode of the Health Unscripted Podcast, Heather Dlugolenski of Cigna Healthcare explores a number of trends employers should keep an eye on in 2024 and beyond.