Since the start of the COVID-19 coronavirus pandemic, technology has played a vital role in ensuring retailers survive a low footfall and a drop in sales. Even beforehand, solutions like e-commerce and augmented reality (AR) were becoming increasingly popular, while high street shops saw fewer visitors.

In an interview with HFS CEO Phil Fersht, Brian moves beyond the business talk and straight to the deep end – the personal, the humble, the lessons learned – and the stakes set firmly in the ground.

Ben Pring discusses the shift to remote work post-pandemic.

We are now all involuntary participants in the seismic disruption shaking the foundations of society, technology, economics, healthcare and more.

The guest experience has always been at the heart of the hospitality industry. As new technology becomes available, we are already seeing hotels across the world embrace innovation to further enhance and personalize that experience, for example, hotels in Singapore are trialling facial recognition for faster check-ins.