Vivara Hires IBM to Speed Up Customer Service

PRNewswire-FirstCall
SAO PAULO

Vivara, the largest jewelry chain of Brazil, has just signed an agreement with IBM Brazil for information technology (IT) maintenance and management of its 107 stores spread across all of Brazil. In order to ensure equipment availability, IBM will handle all of the technical support, including on-site and remote service, part replacement and third party contract management.

(Logo: http://www.newscom.com/cgi-bin/prnh/20090416/IBMLOGO )

In addition, IBM will be responsible for making these services more efficient and intelligent, enabling Vivara to offer a more dynamic service to its customers. With the partnership, Vivara will also benefit from the reduction of IT operational costs.

  The contract was signed in September 2009.

  About IBM
  For more information about IBM, visit www.ibm.com/services.


  Vanessa Garcia
  IBM Media Relations
  55 11 2132-7759
  vaneg@br.ibm.com

  Tara Sucato
  IBM Media Relations
  917-472-3701
  tjsucato@us.ibm.com

First Call Analyst:
FCMN Contact: tjsucato@us.ibm.com

Photo: http://www.newscom.com/cgi-bin/prnh/20090416/IBMLOGO

SOURCE: IBM

CONTACT: Vanessa Garcia, IBM Media Relations, +55 11 2132-7759,
vaneg@br.ibm.com, or Tara Sucato, IBM Media Relations, +1-917-472-3701,
tjsucato@us.ibm.com

Web Site: http://www.ibm.com/services