Nov 7, 2013
BNY Mellon Subsidiary Awarded 5-Star Performance Rating for 17th Consecutive Quarter
NEW YORK, November 7, 2013 — The Dreyfus Corporation (Dreyfus), a BNY Mellon company, announced today that its Dreyfus Retail Call Center staff has earned the coveted "Best-In-Class" ranking by National Quality Review (NQR) for the third quarter of 2013. This ranking is for overall call center service performance among the 23 major U.S. financial services companies nationwide that NQR independently evaluates and analyzes. This was the eighth time the Retail Division received this recognition. Dreyfus was also awarded NQR's 5-Star performance rating for the 17th consecutive quarter.
"Dreyfus has been synonymous with best-in-class client service since the firm's inception," said J. Charles Cardona, President of The Dreyfus Corporation. "Dreyfus' performance excellence, combined with NQR's continued recognition of these qualities, is a significant contributor to our long-term client loyalty."
During the third quarter, the correspondence staff also exceeded the NQR Benchmark for the overall composite ranking and for each component category. Additionally, the Presidential Correspondence area received a composite ranking of 100%.
NQR Best-In-Class represents the single highest performance for any given service quality measure for a quarter or year. NQR determines Best-In-Class performance by calculating a quarterly or annual score for their 23 contact center clients based on the individual call evaluations made during that period. The ratings of all NQR clients are compared, and the highest score is designated the Best-In-Class performer.
NQR's 5-Star rating for top service quality performance is based on the statistical range of top-quartile quality performance of NQR participants in the prior calendar year. An NQR client achieves 5-Star performance for call center service quality when it attains the 5-Star level for a given 4-quarter period. The 5-Star rating not only reflects outstanding service performance, but also recognizes service organizations that have been able to sustain that high level of quality over the long term.
The Dreyfus Corporation, established in 1951 and headquartered in New York City, is one of the nation's leading asset management and distribution companies, currently managing more than $250 billion in assets. The Dreyfus brand includes The Dreyfus Corporation and its wholly-owned subsidiary, MBSC Securities Corporation, through which mutual fund-related services (including the retail call services) are provided to retail and institutional investors and to intermediary distributors.
BNY Mellon Investment Management is one of the world's leading investment management organizations and one of the top U.S. wealth managers, with $1.5 trillion in assets under management. It encompasses BNY Mellon's affiliated investment management firms, wealth management services and global distribution companies. More information can be found at http://www.bnymellon.com/.
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 35 countries and more than 100 markets. As of Sept. 30, 2013, BNY Mellon had $27.4 trillion in assets under custody and/or administration, and $1.5 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com, or follow us on Twitter @BNYMellon.
All information source BNY Mellon as of Sept. 30, 2013. This press release is qualified for issuance in the US only and is for information purposes only. It does not constitute an offer or solicitation of securities or investment services or an endorsement thereof in any jurisdiction or in any circumstance in which such offer or solicitation is unlawful or not authorized. This press release is issued by BNY Mellon Investment Management to members of the financial press and media and the information contained herein should not be construed as investment advice. Past performance is not a guide to future performance. A BNY Mellon Company.
National Quality Review ("NQR"), founded in 1991, is an independent consulting firm that provides financial service companies with statistically reliable service quality evaluations and competitive analyses. NQR works with many of the industry's leading companies in the United States. Their analysts have an average of over 18 years' financial services and quality assessment experience. Among other services, NQR provides objective evaluations of service quality, and validates that transactions processed and information provided by service organizations comply with regulatory requirements, operational processing standards, and client expectations based on the leading practices in the financial services industry.