Reservations booked directly with Choice Hotels can now be cancelled or modified online. If you’ve booked a cancellable, non-cancellable or pre-paid rate, you can cancel or modify your reservation here. If you’re experiencing difficulties cancelling your reservation, you can fill out this online form. As long as you submit your request by June 30, 2020 and it is compliant with hotel country regulations, we can cancel your reservation without a charge up to 24 hours prior to arrival.
The safety and health of guests, employees and franchisees remain a top priority for Choice Hotels®. We understand that with the rapidly changing updates on travel restrictions and cancelled or postponed public events, everyone is in different places when it comes to doing what is best for you and your family. We cannot stress enough that we believe in responsible and safe travel. Travel is who we are, and it is important to us that you feel confident when choosing and staying with Choice Hotels®. The information below outlines some of the ways in which we are working to give you peace of mind, amid the novel Coronavirus spread.
Whether you’re rethinking a planned trip or looking to book with confidence, we’re proud to announce an enhanced cancellation policy during this time. Greater flexibility means you can make the best decision for you and your family without worrying about fees or red tape.
We know you have a lot on your mind during this period of uncertainty as it relates to COVID-19. That’s why our most loyal customers no longer have to worry about their Choice Privileges points expiring.
Specifically, we have paused points expiration until May 31, 2020 allowing Choice Privileges members more time to redeem points and achieve greater flexibility when planning future travel. We understand that earning and maintaining Elite status for 2021 is also important to many of you. As the current situation evolves, we will continue to evaluate opportunities around Elite status and will keep you updated on all loyalty program changes through our website.
The health and safety of guests is a top priority for Choice Hotels and its thousands of independently owned and operated franchised hotels:
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